Last updated: August 2026
We want you to love your coffee.
For food safety reasons, we're unable to accept returns of roasted coffee unless it's faulty or damaged. If something's wrong with your order, email us within 14 days of delivery and we'll replace or refund it.
Under the Consumer Contracts Regulations you normally have 14 days to cancel a distance order. You can cancel before dispatch at any time, no questions asked. After delivery, coffee is a perishable food item, so for food-safety reasons we're unable to accept it back unless it's faulty or damaged — but contact us and we'll always treat you fairly.
Approved refunds are returned to your original payment method within 14 days.
Need to cancel, report a problem, or ask anything else? See our contact page for the best way to reach us.